1 Refund, Credit Note or Exchange (Faulty Goods): Refund, Credit Note or Exchange can be effected within 14 days of date of purchase as shown on the applicable till receipt but only in respect of goods that are found to be faulty ‘out of box’. In the event that goods fail to perform to specification outside of this 14 day time period a warranty claim must be made in line with manufacturer requirements. An exception to the 14 day period applies when goods bought at any time in December as Christmas presents may be returned as faulty up to and including close of business 31st December following. In all cases where the possible cause of failure is Customer Inflicted Damage - which may well not be immediately evident such as liquid damage to phones, cameras or laptop computers - Refund, Credit Note or Exchange can only take place after a proper inspection of the goods has taken place and in such cases the 14 day period will be extended until the outcome of the inspection is known. Regardless of any of the provisions above, Refund, Credit Note or Exchange cannot take place in any circumstances after a product has been formally registered with the product manufacturer for warranty purposes or if a product has been physically damaged in any way. In all qualifying circumstances the original till receipt must be returned by way of proof of purchase.
2 Credit Note or Exchange (Non Faulty Goods): Credit Note or Exchange can be effected within 14 days of date of purchase as shown on the applicable till receipt in respect of goods that are brought back exactly as sold i.e. in original packaging and unused. Refunds are not offered for non-faulty goods. However, in the event of bad advice or any undertaking that turns out not to be the true, this policy may be amended by the Store Manager or Acting Store Manager provided the claim can be substantiated. An exception to the 14 day period applies when goods bought at any time in December as Christmas presents may be returned up to and including close of business 31st December following. In all qualifying circumstances the original till receipt must be returned by way of proof of purchase.
3 Warranty Issues: For Goods covered by a Manufacturer warranty, the warranty comes into effect as of the date of sale shown on the applicable till receipt. The warranty agreement is between you and the Manufacturer and usually necessitates the despatch of the goods to a third party for repair when faults occur. Provided the prevailing warranty procedures allow third party support, we will assist in the process of resolving matters in a timely and acceptable way but you will be responsible for any carriage costs incurred.
4 Prices: Prices quoted in paper or electronic price lists, on price tags or displays or in any form of audio or visual advertising are subject to variation and the till price prevailing at time of purchase is deemed to be the applicable selling price. All sales in Jersey are inclusive of GST at the prevailing rate.Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
5 Title and Payment: Title to goods shall not pass to you until the agreed selling price has been settled in full either by way of cash, debit card, credit card or voucher or any combination thereof at time of purchase or until we receive settlement for goods bought on a credit account basis or until any applicable finance agreement is fully discharged for goods bought on an extended credit basis. For credit account sales payment is due within 30 days of date of sale as shown on the applicable receipt(s). There is no right of set off and we have the right to use all reasonable and legal means to reclaim Goods in which title is retained and to seek additional compensation up to a maximum level of the selling price plus costs of recovery if the Goods cannot be reclaimed or if the Goods and associated packaging are not in the condition that prevailed at time of sale.
6 Liability: The extent of our liability for any default or breach of contract howsoever or whenever arising is limited to the value of the Goods as shown on the applicable till receipt. We are not liable directly or indirectly for consequential loss or damage and most specifically we are not be liable for any loss of data howsoever caused. You are strongly advised to make back-up copies of all data, where appropriate, before any repairs or maintenance are undertaken whether or not the goods are still under warranty.
7 Statutory Rights: None of the provisions set out herein affect your local statutory rights.
8 Law and Interpretation: These Terms shall be construed in accordance with the Laws of either Guernsey or Jersey dependent upon point of purchase and each of the above clauses shall be read and construed independently of each other so that if one or more is held to be unlawful it shall not affect the validity or enforceability of the remainder of the clauses
Reg no 1516 incorperated 31st Jan 1964